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Being a sustainable business is particularly important to ERGA’s stakeholders – including all those who are involved with our business activities.

Our Stakeholders

ERGA’s key stakeholder groups range from employees and host communities to governments, trade unions, customers, suppliers and shareholders. Each group has its own expectations and we aim to address these with effective communication channels that will help us build resilient community relationships.

Understanding and prioritising our stakeholders’ requirements enables us to develop strategies aligned with their interests.

In Africa, we are members of the following organisations:

• Cobalt Institute (UK – Board representation)
• Chamber of Mines of the DRC
• Chamber of Mines of Zambia
• Zambia Institute of Human Resource Management

Government authorities

  • Engagement regarding the issuing of permits, compliance with regulations and supervision of activities
  • Development of regulations and public policy
  • Development of business-government partnerships
  • Implementation of projects for socio-economic development

Employees

  • On going dialogue between the management and teams
  • Internal communication channels
  • Suggestions for ideas to improve productivity
  • Surveys

Communities

  • Public hearings and meetings
  • Socio-economic surveys
  • CSI projects
  • Information in local media

Customers

  • Interaction relating to product development
  • Responding to customer surveys

Business peers

  • Engagement through business bodies and initiatives

Shareholders, investors and analysts

  • Updates to website, posting news, statements, financial and operational reports
  • Investor meetings and road shows
  • Investor relations activities focusing on specific issues e.g. updates on corporate governance, changes to Board structure and commodities

Trade unions

  • On-going dialogue through established industrial relations channels
  • Collective bargaining agreements
  • Accident investigations
  • Meetings and surveys

NGOs, multinational organisations and civil society bodies

  • Membership in industry sector initiatives
  • Multi-stakeholder initiatives and partnerships
  • Implementation of CSI projects

Media

  • Press releases and other publications on CSI projects, financial information, projects development

Suppliers and contractors

  • On going dialogue in relation to health and safety, training and auditing of performance